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Support Center
Answers to common questions, and a direct line to our team.
Frequently asked questions
How do kitchen bookings work?
How do I cancel or change a booking?
When do hosts and professionals get paid?
How does the two-way rating system work?
How does the 15% referral discount work?
How do festival applications work?
How does the festival vendor sales system work?
How are festival food sales split?
What sales percentage should an organizer set?
What happens when a festival ends?
What do the iKRATES Agents do?
What are the AI Agent plans and prices?
What is DADI by KRATES?
What is Moving KRATES?
How do I edit or delete my festival or listing?
What currency and payment methods does iKRATES use?
What if a kitchen isn't as described?
What should I charge for my kitchen rental?
What should I charge as a food professional?
How do I list my own kitchen?
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