Terms & Conditions

1. The Platform

iKRATES is a marketplace connecting kitchen owners, food professionals, customers and festival organizers. iKRATES facilitates discovery, bookings and payments but is not a party to the agreements formed between users.

2. Accounts & Eligibility

You must provide accurate information, keep your credentials secure, and be legally able to operate a food business where required. Kitchen listings must hold valid licenses; professionals must maintain applicable food safety certification.

3. Bookings, Payments & Fees

Kitchen owners and professionals set their own prices. All bookings must be paid for on the iKRATES platform. Messaging with a kitchen host or food professional unlocks only after your booking has been accepted and payment confirmed on the platform. Cancellation terms are set per listing and shown before you book. The following fees apply to transactions on iKRATES:

• Customer service fee — 3%: customers pay a 3% platform service fee on kitchen rentals and professional bookings, shown at checkout before payment.
• Platform commission — 10%: a 10% platform commission is deducted from the earnings of kitchen owners and food professionals on each paid booking. This commission is borne by the kitchen or professional, not the customer.
• Festival booth fee — 5%: a 5% platform commission applies to festival booth bookings made through iKRATES.
• Festival event sales — 3%: iKRATES retains 3% of each event sale processed through the platform's QR ordering system, in addition to the organizer's revenue share set per festival.
• Festival organizer membership: listing festivals requires an annual organizer membership, billed yearly.
• iKRATES Agent subscriptions: AI agent plans are billed monthly or annually at the prices shown on the Agent Plans page.
• Moving KRATES services: assembly is charged at ₦10,000 for up to 20 crates; delivery fees are calculated by distance at checkout.

All prices and fees are charged in Nigerian Naira (₦) via our secure payment provider. Fees may be updated from time to time; the fees shown at checkout at the time of your transaction always apply.

4. Kitchen Use & Conduct

Renters must follow the kitchen's rules, leave the space as found, and report incidents immediately. Damage may be claimed against security deposits. Access instructions are confidential and shared only after confirmation.

5. Reviews & Ratings

Our two-way rating system must be used honestly. Fake, retaliatory or abusive reviews may be removed and can lead to account suspension.

6. Referrals & Rewards

Referral discounts apply once per new user on their first eligible booking and cannot be exchanged for cash. Abuse of the referral program results in forfeiture of rewards.

7. Festival Memberships

Festival organizer membership is an annual subscription. Organizers are responsible for the accuracy of festival details and their obligations to accepted vendors.

8. Liability

iKRATES is not liable for food safety outcomes, property damage or disputes between users, though we provide dispute support and incident reporting tools.

9. Termination

We may suspend accounts that violate these terms, applicable law, or the trust of the community.